Business

Designed for organizations where LMS support has become an ongoing operational function rather than an occasional help-desk task.

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Business Support includes everything in Professional while adding the structure needed to manage larger learner populations and higher support volumes. In addition to resolving individual issues, The LMS Partners begins looking across support activity to identify patterns, recurring problems, and opportunities to reduce future tickets.

Support can include higher-volume ticket management, issue trend tracking, recurring support reporting, maintenance of learner FAQs and knowledge-base content, and coordination with LMS vendors when platform-level assistance is required.

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The goal is not simply to answer more tickets. It is to help your organization understand why those tickets are happening and how support demand can be reduced.

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Best for: Organizations that need an established LMS support function and greater visibility into learner support trends.

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What you can expect: Structured ticket management, recurring reporting, proactive support improvements, vendor coordination, and a 4-business-hour response target.

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Pricing: Business packages begin at $4,500 per month (billed annually or quarterly) and may increase based on LMS type and support requirements.

 

A one-time Support Onboarding & Configuration Fee applies to new engagements and is determined by the complexity of the client's support environment and required setup.