Essential

The Essential Support package gives your employees a clear place to go when they need help accessing or using your learning system. The LMS Partners manages your shared support inbox and handles the everyday questions that can otherwise consume valuable HR and L&D time.

 

Support includes login and access assistance, enrollment questions, LMS navigation, completion and certificate questions, and basic troubleshooting. When an issue requires administrative intervention, we identify the problem and route it appropriately rather than leaving the learner to figure out who to contact.

 

Best for: Organizations that primarily need dependable Tier 1 LMS support.

 

What you can expect: A monitored support channel, consistent learner communication, documented support activity, and a 1-business-day response target.

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Pricing: Essential packages begin at $1,250 per month (billed annually or quarterly) and may increase based on LMS type and support requirements.

 

A one-time Support Onboarding & Configuration Fee applies to new engagements and is determined by the complexity of the client's support environment and required setup.