Enterprise

Designed for large or complex organizations that require a support model built around their technology, learner population, compliance requirements, operating hours, and internal processes.

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Enterprise Support moves beyond a standard support package into a customized service model. The LMS Partners works with your organization to establish dedicated support capacity, ticket priorities, escalation procedures, service expectations, reporting requirements, and responsibilities across your internal teams, LMS administrators, and technology vendors.

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Support analytics and knowledge management become an important part of the engagement, allowing your organization to identify recurring issues, improve self-service resources, monitor service levels, and continuously improve the learner support experience.

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Best for: Organizations with more than 5,000 learners, multiple learner populations, complex LMS environments, significant compliance requirements, or high support volumes.

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What you can expect: Dedicated support capacity, priority handling, defined escalation paths, support analytics, knowledge-base management, vendor coordination, and a custom SLA aligned to your business requirements.

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Pricing: Enterprise packages are custom and will be quoted based on support level, response time, and administrative tasks required. 

 

A one-time Support Onboarding & Configuration Fee applies to new engagements and is determined by the complexity of the client's support environment and required setup.

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