Professional

Designed for organizations that need more than basic learner support, Professional Support includes everything in Essential plus deeper LMS troubleshooting.

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The LMS Partners investigates assignment issues, course launch problems, learner record discrepancies, and other system concerns—identifying likely causes and escalating to your LMS administrator only when administrative action is required.

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Best for: Organizations where HR, L&D, or LMS administrators are spending too much time investigating individual support issues.

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What you can expect: More in-depth troubleshooting, fewer unnecessary escalations to your internal team, documented issue research, and a same-business-day response target.

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Pricing: Professional packages begin at $2,500 per month (billed annually or quarterly) and may increase based on LMS type and support requirements.

 

A one-time Support Onboarding & Configuration Fee applies to new engagements and is determined by the complexity of the client's support environment and required setup.